Privacy Policy
At AnadoluMarket Online Groceries, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, disclose, and protect your data when you use our online platform and services.
Information We Collect
We collect personal information that you voluntarily provide to us when using our services, including but not limited to your name, delivery address, phone number, payment information, and email address. We may also collect information regarding your shopping preferences, order history, and interactions with our customer support team.
Additionally, certain technical information such as IP address, browser type, device information, and usage data may be collected automatically through cookies and similar technologies to enhance the user experience on our online platform.
Use of Your Information
Your personal data is used for the purpose of providing and improving our services, processing orders, managing deliveries, communicating with you regarding your account or orders, and responding to your inquiries. We may use aggregated and anonymized data for statistical analysis to help improve our product offerings and customer experience.
Legal Basis for Processing
We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Turkish data protection laws. The legal bases include the necessity for performance of a contract, compliance with legal obligations, your consent where required, and legitimate interests pursued by AnadoluMarket Online Groceries.
Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. Personal data may be shared with trusted service providers who assist in delivering our services, such as logistics partners and payment processors, under strict confidentiality and data protection agreements. We ensure these partners comply with relevant data protection laws.
AnadoluMarket Online Groceries may also disclose personal data when legally required by law enforcement, regulators, or other governmental authorities, or to protect our rights and property.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, resolve disputes, and enforce agreements. Once retention is no longer required, your information will be securely deleted or anonymized.
Your Rights
In accordance with GDPR and other applicable data protection regulations, you have the following rights concerning your personal data:
To exercise these rights, you can contact us via our registered company address. We will respond promptly and in accordance with legal timeframes.
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration, or disclosure. These measures are regularly reviewed and updated in line with industry standards.
Cookies and Tracking Technologies
Our online platform uses cookies and similar tracking technologies to personalize content, analyze usage patterns, and enhance service functionality. You can manage your cookie preferences through your browser settings. Disabling cookies may affect certain features of our services.
Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children below this age. If we become aware that we have inadvertently collected personal data from a child under 16, we will take steps to delete that information promptly.
International Data Transfers
Personal data collected on our online platform may be processed within Turkey or transferred to countries outside of your jurisdiction for the purposes described in this policy. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with applicable legal requirements.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated appropriately on our online platform. We encourage you to review this policy periodically.
Contact Information
If you have any questions, concerns, or requests regarding this privacy policy or your personal data, please contact us at:
AnadoluMarket Online Groceries
27 İstiklal Street, Floor 3
Istanbul, Marmara Region, 34433
Turkey
Your privacy is important to us, and we are dedicated to safeguarding your personal information while providing you with the best possible online grocery shopping experience.