Terms and Conditions
Welcome to AnadoluMarket Online Groceries. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before using our services.
1. General Information
AnadoluMarket Online Groceries operates as an e-commerce platform specializing in online grocery shopping, home delivery, fresh produce sourcing, inventory management, and customer support. Our physical address is 27 İstiklal Street, Floor 3, Istanbul, Marmara Region, 34433, Turkey.
2. Use of Services
Users must be at least 18 years old or have the consent of a legal guardian to use our services. By placing an order through AnadoluMarket Online Groceries, you confirm that all information provided is true, complete, and accurate.
3. Orders and Payment
All orders are subject to acceptance and availability. AnadoluMarket Online Groceries reserves the right to cancel or refuse any order for any reason, including but not limited to product unavailability or pricing errors. Prices and promotions are subject to change without prior notice. Payment methods accepted and terms of payment will be indicated at checkout.
4. Delivery and Risk of Loss
Delivery timelines are estimated and not guaranteed. Once delivery is completed to the address specified by the customer, the risk of loss passes to the customer. AnadoluMarket Online Groceries is not liable for any loss, damage, or delays arising after delivery.
5. Product Descriptions and Quality
We aim to provide accurate descriptions and images of all products. However, product appearance, packaging, and availability may vary. Fresh produce quality may be subject to natural variances and seasonal availability.
6. Returns and Refunds
Due to the perishable nature of many grocery items, returns are generally not accepted except in cases of damaged, defective, or incorrect products. Customers must notify AnadoluMarket Online Groceries promptly to arrange for return or refund. The company reserves the right to verify any claims before issuing refunds.
7. User Responsibilities
Users agree not to misuse the website or services. Any attempt to disrupt the platform or engage in fraudulent activities may result in account suspension or legal action.
8. Intellectual Property
All content on the AnadoluMarket Online Groceries website, including text, images, logos, and software, is the intellectual property of AnadoluMarket Online Groceries and is protected by applicable laws. Unauthorized use of any content is prohibited.
9. Limitation of Liability
AnadoluMarket Online Groceries shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to the use of the website or services. Our liability for direct damages will be limited to the amount paid by the customer for the specific goods or services causing the claim.
10. Governing Law and Jurisdiction
These terms and conditions are governed by the laws of the Republic of Turkey. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts located in Istanbul, Marmara Region.
11. Amendments
AnadoluMarket Online Groceries reserves the right to modify these terms and conditions at any time without prior notice. Continued use of the website after any changes constitute acceptance of the new terms.
12. Contact Information
For any questions regarding these terms and conditions or our services, correspondence should be directed to AnadoluMarket Online Groceries at our physical office located at 27 İstiklal Street, Floor 3, Istanbul, Marmara Region, 34433, Turkey.
By using AnadoluMarket Online Groceries’ website and services, you acknowledge that you have read, understood, and agreed to these terms and conditions.